Shipping Policy

Shipping Costs

Orders over $100 will be shipped free within New Zealand.

Orders under $100 are charged a flat shipping fee of $10

The free shipping offer excludes bulky items such as furniture and framed art. The product description will state if the item is bulky and therefore excluded from free shipping.

When you order these items please select the ‘Bulky Items’ option.  Once we receive your order we will obtain a quote for shipping based on the item and your location.  We will email you an invoice for the freight cost for payment. Once this is paid we will dispatch the item.

If you would like a quote on the freight before you purchase an item please either call the store on 09 484 0066 or email and we will obtain a quote for the freight cost.

Delivery addresses

It is safer if you can provide a delivery address which can be easily accessed by a courier and where someone will be available to receive the package such as business address.

Please note we can not ship to PO Boxes.

Delivery timeframe

We dispatch all orders for items in stock within 24 hours of receiving the order Monday to Friday.  Orders placed on weekends and public holidays will be dispatched on the next working day.

If you have ordered an item that is on preorder we will contact you once we have an estimated delivery time.

Once we have picked and packed your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.

Couriers generally deliver within with 2-3 working days (a little longer for Rural addresses).  However weather related delays can mean that things take a little longer and unfortunately this is out of our control.


Click and Collect

Unfortunately we do not offer click and collect at the present time.


International orders


We don't offer an international shipping service at this stage.


Furniture and Bulky Item Deliveries

Furniture and Bulky items can take longer to deliver as they do not travel through the courier network.

Note – Some furniture items may require assembly.